To help ensure clients get the maximum possible benefit from our systems, we hold regular training courses at our York offices. Every member of our training team has been recruited from our client base and has several years of real world experience using our systems in an operational environment. As a result each is ideally placed to help you and your staff achieve the maximum benefit and utilisation from our systems. Courses are free of charge for all users with a current subscription or software maintenance agreement.

Classroom Courses

In order to ensure a safe level of social distancing we are limiting each course to just six attendees. There will be three rows of two desks with one attendee on each. Person to person spacing to the side will be 1.5 metres and the rows will be 2 metres apart. Our trainer will sit at a separate desk at the front facing the attendees and will be approximately 2 metres from the nearest. The presentation will be on a 75" monitor at the front of the training room. The training room itself has high level windows so as to ensure a good level of natural ventilation.

All attendees will be expected to be fully vaccinated, so please confirm that you meet this requirement when reserving your place. Every member of our own staff has now been fully vaccinated. Please click here to view our Covid risk assessment which includes a full description of all the precautions we have put in place.

As there are only a limited number of attendee places available at present, please be sure to reserve as soon as possible. We will be maintaining a waiting list for each course, so if you have reserved a place but find you can't attend then please let us know so that someone else can have it.


Online Courses

As an alternative to physically attending classroom courses as described above, eligible clients are now able to attend online courses via GoToWebinar.

The content for online courses is the same as it is for classroom courses. However, the way it is presented is adapted for an online audience. it is harder for attendees to concentrate than it is in a classroom environment, so the day is broken down into four sessions lasting no more than 90 minutes each.


To reserve your classroom or online place please email

Coach Manager Tour Booking System Vehicle Maintenance System
Basic Advanced Basic Advanced Basic Advanced
Mon 19th Sep (Online) Tue 20th Sep (Online) Mon 26th Sep (Classroom) Tue 27th Sep (Classroom)
Mon 10th Oct (Classroom) Tue 11th Oct (Classroom) Thu 6th Oct (Classroom) Fri 7th Oct (Classroom) Mon 17th Oct (Online) Tue 18th Oct (Online)
Mon 14th Nov (Online) Tue 15th Nov (Online) Thu 24th Nov (Online) Fri 25th Nov (Online) Mon 28th Nov (Classroom) Tue 29th Nov (Classroom)
Mon 5th Dec (Classroom) Tue 6th Dec (Classroom) Mon 12th Dec (Classroom) Tue 13th Dec (Classroom) Thu 15th Dec (Online) Fri 16th Dec (Online)

Coach Manager - Course Content

Basic (Coach Manager Express & Coach Manager) Advanced (Coach Manager)
Setup Setup
Clients Security
Drivers & Vehicles Data Titles & Codes
Quotations User Defined Reports
Private Hire & Contract Bookings Pricing System
Diary, Allocations & Scheduling Locations & Pricing
Coach Manager Connect & CHX Driver, Vehicle & Day Logs
Reports Driver Duties
Work Tickets Design of Grids (including Use of Warnings)
Invoices & Sales Ledger Driver Hours Checks
System Administration & Backup Coach Manager Online & CHX
Licence Check integration Licence Check integration
Driver walk around check application Driver walk around check application
New Features New Features

Tour Booking System - Course Content

Basic (Setup) Advanced (Operation)
Setup Clients & Agents
Parameters & Security Departures
Seating Plans, Pick-up Points, Accommodation & General Items Passenger Bookings (Direct & Agent)
Tours Invoices
Tour Departures Reports
Tour Vehicles Sales Ledger & Financial Reports
Website Design & Setup System Administration & Backup

Vehicle Maintenance System - Course Content

Basic (VMS Express & VMS) Advanced (VMS)
Setup Setup of Bays & Locations
Statutory Safety Requirements The use of the Workshop planner
Maintenance Items The use of the allocations grid
Activities Warnings and how they are managed
Vehicles Workshop Optimiser
Scheduled Activities Insurance & Certificates
Activity Diary & Six Month View Accidents & Incidents
Employees Security
Defects & Nil Defects Employee Skills
Unscheduled Activities Employee Log
Job Cards (Including Overview of EJC) Activity Rate Analysis
Tyre Module overview Job Cards (Including Overview Of EJC)
Reports Walkaround Check Overview
System Administration & Backup Tyre Module overview
Walkaround Check Overview DVSA Earned Recognition
DVSA Earned Recognition Stock Control Module (where applicable)
Questions & Answers Invoicing & Sales Ledger Module (where applicable)
Questions & Answers

Courses are free of charge for clients with a current subscription or software maintenance agreement and are limited as per the following table. Attending both both the Basic and Advanced days of a course counts as as a single course.

These allowances apply only to the physical attendance of classroom based courses at our training centre. There is no limit to the number of online courses eligible clients may attend.


System Users Free courses per annum
Coach Manager 1 to 5 2
6 or more 4
Coach Manager Express 1 to 5 1
6 or more 2
Tour Booking System 1 to 5 2
6 or more 4
Vehicle Maintenance System 1 to 5 2
6 or more 4
Vehicle Maintenance System Express 1 to 5 1
6 or more 2

Courses are designed to provide users with a good working knowledge of the systems as detailed above. No previous system experience is necessary, however, it is recommended that users attending the Coach Manager or VMS advanced course, should have attended the appropriate basic course first. TBS users concerned solely with the day to day operation of the system, as opposed to the setup of the system, may attend just the advanced (Operation) course.

Places must be booked in advance for both classroom and online courses.

Courses start at 10.00 hours and are generally finished by 16.00 hours. There is a break for lunch and online courses also have a short break in the middle of the morning and afternoon to help with concentration.  For further information about course content and availability please call us on 01904 692269.


Our new training centre completed in May 2020.